Help Centre
Find answers to your questions and get the support you need
Quick Links
Frequently Asked Questions
Booking
To make a booking, simply navigate to the "Book Now" page, select your destination, choose your check-in and check-out dates, and follow the booking process. You'll need to create an account or sign in to complete your reservation.
Yes, you can book multiple rooms in a single booking. During the booking process, you'll be able to specify the number of rooms you need.
After signing in, click on "My Account" and select "My Bookings" from the dropdown menu. You'll see all your current and past bookings there.
Cancellation
Yes, you can cancel your booking through the "My Bookings" page. Cancellation charges may apply depending on how close to the check-in date you cancel. Please check the cancellation policy for your specific booking.
Our cancellation policy varies by hotel and booking type. Generally, cancellations made more than 48 hours before check-in are free, while cancellations within 48 hours may incur charges. Please review the specific terms when making your booking.
Refunds depend on the cancellation policy and timing. If you're eligible for a refund, it will be processed to your original payment method within 5-10 business days.
Payment
We accept major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through our encrypted payment gateway.
Yes! You can change the currency using the currency selector in the top bar. We support GBP, EUR, USD, INR, AUD, CAD, and NPR. Prices will be automatically converted to your selected currency.
Absolutely. We use industry-standard encryption and secure payment processing. Your payment information is never stored on our servers and is handled by our trusted payment partners.
Account
Click on "Register" in the top navigation bar, fill in your details, and verify your email address.
Click on "Sign in" and then select "Forgot Password". Enter your email address, and we'll send you a password reset link.
After signing in, click on "My Account" and select "Profile". From there, you can update your personal information, profile picture, and preferences.
Hotels
Visit the "Destinations" page and use the filter pills to select a city, or use the search bar on the home page to find hotels in your desired location.
Peak rates apply during high-demand periods (holidays, weekends, special events), while off-peak rates are available during regular periods. The rates are clearly displayed when you view hotel details.
Most hotels are available year-round, but availability may vary. Check the hotel details and booking calendar for specific availability dates.
Still need help?
Our support team is here to assist you 24/7